Policies
Registrations
- Members must complete the online registration form and select their desired membership plan.
- Payment of the annual fee is required to activate membership.
- A valid copy of CNIC or another acceptable form of identification must be provided at the time of registration.
Plan Selection
- Once registered, members must select their preferred membership plan.
- Changes to the selected plan can be made upon request, subject to availability.
Benefits
- Members will Issue the benefits outlined in their chosen membership plan.
- Benefits are non-transferable and cannot be exchanged for cash or other services.
Usage
- Members are entitled to borrow books and items according to their selected plan.
- The number of items available for borrowing each month is specified in the chosen plan.
Borrow
- Members must adhere to the borrowing limits specified in their selected plan.
- Borrowed items must be returned in good condition by the due date to avoid late fees.
Fine
- Late fees will be charged for items not returned by the due date.
- The amount of late fees is determined by the membership plan and specified in the terms.
- Members may be charged a late fee of PKR 50 per day for each item that is not returned on time.
- Management may accept genuine excuses for late return on a case-by-case basis.
Items Selection
- Items are selected based on age appropriateness, safety, and quality.
- The Kids Library will regularly update its collection to offer a variety of items for members to borrow.
Cleanliness
- All items will be neat and clean before they are made available for borrowing.
- Members are responsible for the same condition of items before returning them to the library.
Donations
- The Kids Library accepts donations of gently used items that are in good condition and meet the quality criteria.
- The Kids Library reserves the right to refuse any donations that do not meet the criteria.
safety
- Parents are responsible for supervising their children while playing with items borrowed from the Kids Library.
- The Kids Library is not liable for any injuries that may occur while using borrowed items.
- Children under the age of three are not permitted in activity areas.
Code of Conduct
- Members must respect the Kids Library staff and other members.
- Members must use items in a safe and appropriate manner.
- Members who violate the code of conduct may have their membership suspended or terminated.
- All borrowed books and toys must be handled with care. Members are responsible for ensuring items are returned in good condition, without any damage.
- A parent or guardian must remain with their child at all times. Children are not allowed to be left unattended in the library premises, even for short durations.
- Members must complete all activities within the designated time slots. No additional time will be provided beyond the allocated session.
Termination of Membership
- Members must respect the Kids Library staff and other members.
- Members must use items in a safe and appropriate manner.
- Members who violate the code of conduct may have their membership suspended or terminated.
Membership Cancellation Policy
Cancellation Request
- Members may cancel their membership at any time by submitting a written request via email or in person at the Kids Library.
- The cancellation will be processed within 7 working days from the date of the request.
Refund Policy
- If the membership is canceled within the first 30 days of activation, a full refund will be issued, minus an administrative fee of PKR 500.
- After 30 days, no refunds will be issued, but members can continue to use the library services until the end of their current membership period.
- Refund of any remaining membership fee on early cancellations will be at the discretion of the Kids Library.
- Refund of the advance security deposit upon early cancellation will be subject to the member's conduct. Any damage caused to books or toys during the rental period will be taken into consideration when processing the refund.
Outstanding Dues
- Any outstanding fees, including late fines, or damage charges, must be cleared before the cancellation request is processed.
- If dues remain unpaid, the cancellation request will be put on hold.
Return of Borrowed Items
- All borrowed items must be returned in good condition prior to the membership cancellation.
- Members will be responsible for any lost or damaged items, as per the borrowing policy.
Reactivation
- If a member wishes to reactivate their membership after cancellation, they must re-register and pay the full membership fee applicable at the time of rejoining.
- Any previous benefits or unused portions of the membership will not be reinstated.
Termination by Library
- The Kids Library reserves the right to terminate a member's membership if they violate library policies or fail to return borrowed items.
- No refunds will be given in cases of termination due to policy violations.
Privacy Policy
Information We Collect
- We may collect the following types of personal information from you:
- Full Name
- Date of Birth
- Mobile Number
- Email Address
- National Identity Card (CNIC) Copy
- Postal Address
- Any other information you provide directly to us
Usage Data
- We may also collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Use of Personal Information
- We use the collected information for various purposes, including:
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information so that we can improve our services
- To monitor the usage of our Website
- To detect, prevent, and address technical issues
- To fulfill any other purpose for which you provide it
Disclosure of Personal Information
- We may disclose your personal information in the following circumstances:
- With Your Consent: We may share your personal information with third parties when we have your consent to do so.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Service Providers: We may employ third-party companies and individuals to facilitate our Website ("Service Providers"), provide the Website on our behalf, perform Website-related services, or assist us in analyzing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Security of Personal Information
- We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights
- You have the following rights regarding your personal information:
- Access: You have the right to request access to your personal information and obtain a copy of it.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.
Children's Privacy
- Our Website is intended for use by children with parental or guardian supervision. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems.
Changes to This Privacy Policy
- We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.